Checkout the Industry Outcome Survey for 2011
Here are the results of the end of the year survey. If you have not taken the survey, please take 3 minutes to contribute your results. Click here to complete the survey. It’s a great tool to compare trends in your company with that of the rest of the industry.
The Final AOA Conference Agenda. You Don’t Want to Miss It!
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Strategies to Find New Customers and Grow Demand
Reno, NV - December 6-8, 2011 (Registration and Opening Social 12/5/11)
3:00 PM - 8:00 PM On-site Registration - Reno Ballroom
Avoid Late Fees, Register for the Meeting Online!
5:00 PM - 8:00 PM Opening Social - Reno Ballroom
Sponsored by Worldwide Outfitters & Guides and XINSURANCE
7:00 AM Registration Reno Ballroom
7:00 AM Coffee and Muffins Sponsored by Fund Your Dream Merchant Services
8:45 - 10:00 AM Keynote - The Journey to Customer Advocacy -- Benchmarking the Best, Joseph Michelli
10:30 - 11:45 AM Grow Demand with a Plan to Convert Customers to Evangelists for Your Company, Joseph Michelli
10:30 - 11:45 AM Common Myths and Practices that Create Liability Exposure, Tracey Knutson
12:15 - 1:30 PM AOA Luncheon and Annual Meeting
1:45 - 3:00 PM Breakouts:
Legal and Risk Management Issues in the Lodging Industry, Scott Joslove
Keyword Intelligence: Keyword Research, for Search, Social and Beyond, Ron Jones
Top Ten Tips to Reduce Workers Compensation and other Payroll Costs while Dramatically Improving Morale, John LaFevre and LeAnn Morris
Payment Processing Strategies and PCI Compliance, Kim Callaway
3:00 - 8:00 PM Outfitter Expo Trade Show, Reno Events Center, cocktail reception begins at 6:00 PM
3:15 - 4:30 PM Jim Bedwell, Director of Recreation and Cultural Resources, USDA Forest Service
8:45 - 9:45 AM Keynote: Adapting to Changing Markets -- A Lesson from the Ski Industry, Michael Berry
9:00 AM - 6:00 PM Outfitter Expo Trade Show, Reno Events Center
9:45 - 10:45 AM More Sales, More Guests, More Fun, Stuart Ellis Myers
11:00 - 12:15 PM Breakouts:
Information Architecture and Developing Great Website Content, Ron Jones
Determining the Feasibility of a New Product of Services Pat Tabor
11:00 - 12:30 PM Critical Incident Response and Crisis Communication, Tracey Knutson/Skip King
12:15 - 2:00 PM Lunch on your own
2:00 - 3:00 PM East Regional Meeting
3:00 - 4:00 PM West Regional Meeting
6:00 - 9:30 PM Party and Bowling Tournament, National Bowling Stadium
Sponsored by RESMARK Systems
8:00 AM - 2:00 PM Outfitter Expo Trade Show, Reno Events Center
9:00 - 10:00 AM Cracker Barrel with Forest Service, Diane Hitchings, Rocky Mountain Region
10:00 - 11:00 AM Cracker Barrel with BLM, Barbara Keleher, Leo Drumm
10:30 - 11:45 AM Creating Repeat Customers and Word of Mouth with Your Lodging Property, Rhonda Mills
1:00 - 2:15 PM Breakouts:
Six Steps to Sales Growth, Stuart Ellis Myers
Evolving Your PR to the Rapidly Changing Media Environment, Skip King
Harnessing the Power of the Social Consumer, Simon Salt
2:45 - 4:00 PM Breakouts:
Six Steps to Sales Growth, Stuart Ellis Myers (repeat of 1:00 PM session)
Mobile Technology and the Experience Industry, Simon Salt
Put "Wow" into Your Camp Cooking, Sheila Mills
4:15 - 6:30 PM
The Best Ideas Wine and Cheese Closing Social Reno Ballroom
Sponsored by Hyside Inflatables and Hux Vineyards.
Other sponsors include Nature Valley, Chums, Man of Rubber .
Welcome to the Colorado Dude and Guest Ranch Association, which is holding their meeting with the AOA conference.
Special thanks to NRS our latest sponsor.
Other conference sponsors include Nature Valley, Resmark, Man of Rubber, Chums, Fund Your Dream Merchant Services, Hyside and Hux Vineyards. Attend the final program on the Best Ideas for a chance to win a free case of wine shipped to your address after the conference.