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February 1, 2007
America Outdoors E-News
||Get Your Free Quote on Health Insurance
||The America Outdoors endorsed Health Benefits Program provides our
members and their families with comprehensive, affordable health insurance and
other necessary life event benefits, including:
Assurant Health offers
great rates on both Group and Individual/Family Health Insurance Plans. Do you
own your own business or are you the purchaser of health insurance for your
company? If so, your America Outdoors Membership can help you save money for
your company. Contact Assurant
Health for a free quote.
- Life & Disability
- Long Term Care
- Free Member Rx Savings
||America Outdoors Provides Regional Training
||America Outdoors has an agreement with Signature
Worldwide to provide programs to our members including regional reservations
training sessions for your staff. Signature Worldwide specializes in delivering
customized training programs that provide frontline staff the tools and skills
to consistently exceed customers' expectations.
Regional Reservations Training Sessions
Soon America Outdoors will
be selecting regional sites where there is sufficient interest for the
Signature training program. This interactive one-day program provides you and
your staff the tools to help you build the legendary customer service culture
you desire. You have a great product; now learn how to provide the great
customer service to go with it.
The customer service
experience begins with a phone call and Signature will teach you and your team
how to convert that phone call to a reservation and get your guests excited
about their upcoming adventure. Your return on investment from this program
will be significant.
Contact David Brown at 800-524-4814 for more
information about setting up a program in your area and check our website
americaoutdoors.org for registration information. 18 front line staff are
necessary for each session. Outfitters in Maine, West Virginia, and
Pennsylvania have already expressed interest in setting up training sessions
available to companies in those areas.
In addition to
Signature's training programs they offer mystery shopping. Mystery shopping is
where a Signature 'shopper' will call your company and inquire regarding your
services and pricing. They will sound like just another customer. This phone
call will be recorded into Signature's shopping system and you will be able to
listen to the call and coach your staff. Signature will also provide a score
sheet on the call.
These calls are a great window into the customer
experience and provide an important dose of reality. Almost all of your
customer interaction begins with a phone call. These calls will help you
determine if your employees are being more than order takers. You will hear for
yourself if they are promoting your products, building a relationship with the
caller, asking for the sale, and qualifying the caller. All of these components
will impact your business and your reputation.
Your investment in the
mystery shopping program will be a one-time set up fee of $100 (per
organization) and $30 per shop. A minimum of 12 shops must be requested over a
four month period.
training sessions and the mystery shopping programs are designed to help you
manage the customer experience from the start of your relationship with your
customers. The feedback America Outdoors received from Confluence stated that
customer service and sales skills must be a priority. We are very pleased to
offer these services and hope you take advantage of them.
||Dates for Confluence,
America Outdoors' Marketing and Management Conference, Set for 2007 and
||Get ready for another informative conference in 2007 as
America Outdoors returns to Reno, Nevada for its Marketing and Management
Conference, December 5-8 at the Silver Legacy Resort. Make plans now to be with
us in Reno for Confluence 2007.
Knoxville Tennessee's new
state-of-the-art convention center will host the America Outdoors conference in
2008 from December 3 to 6, 2008.
||Return to top of page
America Outdoors® Inc., PO Box 10847, Knoxville, TN, 37939
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