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America Outdoors
 
Manager's Academy March 28-30, 2017, Asheville NC

Monday, March 27

5-8pm Registration/Meet & Greet Reception

Tuesday, March 28

8:30am Welcome

9:00am Are You a Great Leader?

Individual and group assessment of leadership styles

10:15am Coffee break

10:30am Get Psyched!

Attitude is everything – your attitude sets the tone for everyone else. Create a winning culture, fostering a sense of community, and learn how to manage your former peers and new boss(es).

12:00pm Lunch & Peer Networking

1:15pm If You Build it They Will Come – Building a Great Team

Proven strategies for recruitment, screening, interviews, and training programs

2:30pm Snack Break

2:45pm Clearly Paint the Boundaries to the Path of Success

Get the most out of your staff through pertinent policies, a multi-step approach to discipline and termination, and efficient records. Be ready to role-play some common managerial challenges!

4:00pm Wrap Up

Dinner – Sierra Nevada brewery included with registration fee.

Wednesday, March 29

9am Be Our Guest - Customer Services

Our guests make our lifestyle possible. Learn how to make them eager to come back and manage the few who aren’t. 

10:30am Coffee Break

10:45am What the Experts say About Risk 

The do’s and don’ts of risk management.

12:00pm Lunch & Peer Networking

1:15pm Customize YOUR Risk Management Plan

Use a proven risk management template and tailor it to YOUR operation.

2:30pm Snack Break

2:45pm Fill Your Toolbox

We cover the nuts and bolts of when, where, and how to ask for help, how to schedule for success, manage your own time and plan in a world of ever changing 

4:00pm    Wrap up

5:00pm    Course Concludes 

Dinner on our own. Local experts will be on hand to help attendees explore all the great dining options in Asheville. We hope you will take advantage of this valuable time to connect with content experts and peers.

Thursday, March 30

Local experts are working to arrange site visits of the various outfitter operations in the area. They will also be able to help you arrange to go zip lining or enjoy many of the other adventures Asheville has to offer.

REGISTER NOW

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The 29th annual AOA  conference is set for December 4-7, 2017. Registration will open this summer.



Become an America Outdoors Member

Member Benefits

Save Money on Exclusive Benefits

  • Free Business Kit with membership
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  • The AOA Shipping Discount Program
  • 5% to 15% savings on liability insurance
  • Payroll Management Services
  • Pro Plans

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Legislation & Regulation

Legislation & Regulation:

  • Minimum Wage for Federal Permits
  • Federal Lands Recreation Enhancement Act reauthorization
  • Expansion of Overtime
  • Latest on Paddlesports Skill Standards
  • Log-in to Outfitter Member Resources for Complete Access to Need-to-Know Documents

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Risk Management

Risk Management:

  • Save 5% to 15% on Liability Insurance
  • White Paper:  Liability in Paddlesports Rental
  • Essential Risk Management Practices DVD
  • Brief on Use of Background Checks

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  America Outdoors Address  PO Box 10847, Knoxville, TN 37939
  America Outdoors Phone  1-800-524-4814

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