By: Paul Dreyer, CEO of Avid4 Adventure.
At last December’s AO conference, I facilitated two presentations:
Crisis & Emergency Phone Call Lab. The goal was to help you will feel more ready to respond to your next difficult parent or client conversation.
Emergency Response Planning 3.0. The goal was to gain a better sense of proactive and reactive risk management planning, specifically related to medical incidents.
As we all know, attending conferences is inspiring and invigorating. We leave with new connections, new ideas, and a long list of to do items. However, then real life starts back up again; we fail to stay connected with new contacts, our new ideas are relegated to the proverbial back burner, and our bulleted list of conference to dos stays mostly unchecked.
For those of you who attended either/both of my workshops, I wanted to provide you with a bit of an accountability nudge. Below are reminders of some of your action items. THIS WEEK, please take 15 minutes to act on these follow-up suggestions from Paul.
Crisis & Emergency Phone Call Lab
The main “parent/client styles” you will encounter during difficult conversations are The Blamer, The Victim, The Denier, and The Disengaged. Which of these personas is most likely to hook you into angry or defensive communication. Write down one strategy for responding constructively when you feel yourself getting “hooked.
Having a COACH is important when preparing for and responding to difficult phone calls. Identify two people in your program or a similar program who can serve as resources for you in preparing for and/or debriefing a challenging parent/client phone call. Write down their names and contact those people about serving as a resource for you.
Emergency Response Planning 3.0
Perceived vs Actual Risks. What aspects of your programming do your clients perceive as the biggest risks? What aspects of your programming do you think are your biggest risks?
Holistic risk management is proactive and reactive, and it involves looking at all aspects of your company - not only field operations, but also website development, marketing, customer service, staffing/hiring, etc. What is one aspect of your business that you should look more closely at through a “risk management” lens?
About Avid 4 Adventure:
Our mission at Avid4 is to empower kids (starting at the age of 3 and through teenage years) to choose active and healthy lifestyles in the outdoors. We run summer camps, school programs, events, and expeditions across three states (Colorado, California, and Oregon).
Note from Paul: I would love to be a resource for you and your organization. Do you want further guidance on the above follow-up suggestions? Do you have lingering “What If?” risk management questions? Would you like to debrief a past incident or risk management issue with an outside voice? Please reach out.
Phone: 720-249-2412 ext 113